| About Us Design Media Supplies is a trading name of Plotter & Reprographic Media Ltd. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@designmedia.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please note : we are a UK-based Company. All our prices are shown in Pounds Sterling. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Switch & Solo. Sorry, but we do not accept American Express. We do not charge for any item until it is ready for despatch. Backordered items are not charged until they are sent. You may send your credit card information via phone, fax, snail mail or over the Internet. Your statutory rights are not affected. |
| Shipping And Handling THE COST OF DELIVERY AND PACKING IS INCLUDED IN THE PRICE SHOWN ! Orders are sent via First Class Royal Mail. Heavier and/or expensive orders are sent next day service via carriers and will require a signature at the point of delivery. Orders from outside the United Kingdom will be charged for delivery at the least expensive secure rates. Orders from Northern Ireland are the same as the United Kingdom and will not. incur delivery charges for orders sent by Royal Mail, however, orders that are to heavy for the post will incur an £8.00 surcharge when delivered by our carriers. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. All goods are supplied on a sale or return basis with the option of a full refund or replacement goods if not fully satisfied. Trading with Design Media Supplies does not affect your Statutory Rights as a Consumer. To see our full Complaints Procedure follow the link from our Home Page (www.designmedia.co.uk) or email us for a copy. |
| Reaching Us If you need to reach us, please email us on info@designmedia.co.uk, alternatively, you can call on FREEPHONE 0800 074 5079 (International +44 1746 766888) 9am. - 5pm. Mon-Fri, or fax us on 01746 764125 or write to us at Design Media Supplies Building 11, Unit 7, Stanmore Ind. Est., Bridgnorth, Shropshire, WV15 5HR. |
| Privacy Policy Design Media Supplies adheres to the Data Protection Act and respects the pivacy and security of its customers. Design Media Supplies Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. For full 'Privacy Policy' information see our Privacy Policy Statement by following the link on our Home Page (www.designmedia.co.uk) or email us for a copy of this Statement. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Remittance Terms Design Media Supplies is a trading name of Plotter and Reprographic Media Ltd V.A.T. Reg No. 559 6141 17 All orders include V.A.T. at 17.5% Orders via the Internet are via Credit Card only, as are telephone orders. Trade enquiries are welcome. |
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