COMPLAINTS PROCEDURE

All goods are supplied SALE or RETURN if you are not entirely satisfied
with goods supplied we will immediately refund your money in full upon
receipt of the goods returned in good condition.

Any costs incurred (postage etc.) will be reimbursed.

Wherever possible, alternative goods will be offered to replace unsatisfactory
or faulty goods.

Incorrect deliveries will be rectified (stock allowing) immediately and
despatched the same day.

All complaints regarding goods, delivery times, service, or if you feel
that you have not been treated in a fair and satisfactorily manner should
be notified by Post within 7 working days of receipt of goods to:

Mr R D McKinnon - Director
Design Media Supplies
Building 11, Unit 7
Stanmore Ind. Est
Bridgnorth
Shropshire
WV15 5HR

Alternatively you may register your complaint by telephoning 0800 074 5079,
faxing 01746 764125 or emailing info@designmedia.co.uk

All complaints are dealt with in strict confidence and will be confirmed by post,
telephone or email within 7 working days of the complaint being registered.
All disputes will be, wherever possible, resolved no later than 14 days from
the day the complaint is registered.

This does not affect your statutory rights.